Our Fresh Flowers Guarantee and Service Promise
Returns, Refunds & Complaints Policy
As a trusted local florist in Lee, we take immense pride in delivering fresh, beautiful flowers to our customers throughout the area. Every bouquet is hand-crafted for households and businesses in Lee with our unwavering Fresh Flowers Guarantee at the heart of our service. Your satisfaction is our top priority, and we are committed to resolving any concerns quickly and fairly.
Our Fresh Flowers Guarantee
We promise that every arrangement leaves our shop in peak condition. Our Fresh Flowers Guarantee means flowers are delivered at their freshest, maintaining their best quality for a minimum of five days when cared for according to our instructions. Should you find your flowers are not fresh upon arrival or do not meet our promise, we will promptly address your concerns.
Damaged-on-Arrival Policy
If your flowers or arrangements arrive damaged or in an unsatisfactory state, please let us know on the same day of delivery whenever possible. We may request photos of the flowers as delivered to help us assess the issue and improve our service. Our team will carefully review your feedback to ensure a fair resolution.
Freshness Window
We guarantee your flowers will stay fresh for at least five days from the date of delivery, provided that you follow the care guidelines included with your arrangement. If your flowers fail to meet our freshness standard within this period, and you have followed the care instructions, you may be eligible for a replacement or refund subject to our assessment process.
Refund and Replacement Options
Your happiness with our floral deliveries is vital to us. If your order arrives damaged, not as expected, or does not stay fresh within five days despite proper care, we offer the following options based on your preference and our evaluation:
- Full or Partial Refund: Depending on the extent of the issue and number of flowers affected.
- Replacement Arrangement: We will arrange a suitable replacement and deliver it at the earliest opportunity.
Requests for refunds or replacements must be made within 48 hours of delivery. We handle all claims with fairness and seek to resolve them promptly.
Complaints Process
We value your feedback and are here to help if our products or service have not met your expectations. Should you wish to raise a complaint, simply contact us with your order details and a description of your concern. We investigate every complaint thoroughly and aim to respond within two working days, with most issues fully resolved promptly thereafter. Your trust as a Lee customer is extremely important to us and we will always do our best to make things right.
Why Choose Lee Florist?
Our skilled florists are local to Lee, with a long-standing reputation for providing fresh flowers and reliable service to nearby homes and businesses. We stand by our Fresh Flowers Guarantee because we believe in the quality of our blooms and the care we put into every order. Thank you for supporting your local Lee florist—we are here to bring beauty and joy to your doorstep, always backed by honest, customer-focused policies.
