Lee Florist Online Flower Delivery Terms & Conditions

Introduction

Welcome to Lee Florist. These Terms & Conditions govern your use of our website and the sale of products and services offered for online flower delivery in Lee and surrounding areas. Please read these terms carefully before placing any order. By accessing our site, making a purchase, or using our services, you agree to be bound by these Terms & Conditions. If you do not accept these terms, please refrain from using our services.

Scope of Terms

These Terms & Conditions apply to all customers ordering through our website for delivery to Lee and its surrounding areas. Lee Florist reserves the right to amend these terms at any time, and it is your responsibility to review them prior to each purchase.

Order Process

Orders for online flower delivery in Lee may be placed exclusively through our website. To make a purchase, simply select your chosen flower arrangement or product, provide the required recipient and delivery information, and proceed to checkout. Please ensure all provided details are accurate and complete, as Lee Florist cannot be held responsible for errors such as incorrect delivery addresses or invalid recipient information.

After your order is submitted, you will receive an automated confirmation on-screen and, where applicable, by email. Please note that this initial confirmation acknowledges receipt of your order only. Acceptance of your order and formation of a contract occur only when your order is dispatched. Lee Florist may decline your order for any reason, including but not limited to unavailability of products, incomplete information, and suspected inappropriate activity.

If circumstances require substitutions (for example, if certain flowers are out of stock), we will use reasonable efforts to notify you using your provided contact details prior to dispatch. Substitute goods will always be of equal or greater value and similarity.

Product Images and Descriptions

While every effort is made to ensure the accuracy of images and descriptions displayed on our site, actual products may vary due to seasonality, availability, and nature of fresh flowers. Arrangements are handmade, and variations may occur in appearance, size, and colour. All sizes are approximate. Product images are for illustration purposes and are not binding in detail.

Payments

Payment for all orders must be received in full at the time of ordering. We accept payment methods as indicated on our website, which may include credit or debit cards and other secure electronic payment systems. All prices are stated in British Pounds Sterling (£) and include VAT where applicable.

Please ensure your billing information is correct to avoid delays or cancellations of your order. Orders will not be fulfilled until payment has cleared in full. If there is an issue with processing your payment, you will be notified, and your order will not be processed until the issue has been resolved.

Delivery

Lee Florist offers flower delivery across Lee and surrounding areas. When placing your order, you may select a preferred delivery date, subject to availability. We will make all reasonable efforts to deliver on your requested date; however, delivery dates and times cannot be guaranteed, particularly during peak periods such as Valentine’s Day or Mother’s Day.

Deliveries are made to the address provided at the time of order. Please provide complete and accurate delivery information, including any specific instructions or requests. Should no one be available to accept the delivery, we may leave the flowers in a secure place, attempt delivery to a neighbour, or contact the recipient to rearrange. Lee Florist accepts no liability for loss or damage resulting from incorrect delivery details provided by the customer.

Risk in the goods passes to you upon delivery. Title to the goods passes once full payment is received and delivered.

Cancellations & Amendments

You may cancel or amend your order for online flower delivery in Lee provided you notify us no later than 24 hours before the scheduled delivery date. Any requests for cancellation or amendment made within 24 hours prior to delivery may not be accepted, as flowers may have already been arranged or dispatched. To request a cancellation or amendment, please use the contact facility on our website, quoting your order number and relevant details. Refunds, where applicable, will be processed using the original method of payment.

Custom, bespoke or specially sourced products may not be eligible for cancellation or refund once ordered, subject to applicable consumer protection legislation.

Right to Refuse Orders

Lee Florist reserves the right to refuse or cancel any order at its absolute discretion. Possible grounds include, but are not limited to, unavailability of products, pricing errors, suspected fraudulent transactions, or abuse of promotional codes. Where payment has already been made for a cancelled order, we will refund you promptly in full.

Returns & Refunds

Due to the perishable nature of flowers, returns are generally not accepted. However, if you are unsatisfied with the quality or condition of your order upon delivery, please contact us within 24 hours of receipt, providing photographic evidence where possible. We may, at our discretion, offer replacement, partial refund or other remedy as appropriate.

Our commitment is to provide fresh, high-quality flowers and arrangements. If, for any reason, we are unable to fulfil your order as specified, we will provide a full refund or offer alternative arrangements subject to your approval.

Our Liability

To the extent permitted by law, Lee Florist excludes liability for any loss or damage resulting from your use of our website or purchase of our products, including but not limited to indirect, special or consequential loss, economic losses, or loss of data or reputation. Our maximum aggregate liability arising in connection with these Terms & Conditions, whether arising in contract, tort (including negligence) or otherwise, shall be limited to the value of the order that is the subject of the claim.

Nothing in these Terms & Conditions shall limit or exclude our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot by law be limited or excluded.

Your Responsibilities

You agree to use our service only for lawful purposes and in accordance with these Terms & Conditions. You are responsible for ensuring that all recipient information provided is accurate and up to date, and for obtaining any necessary permissions to provide such information. You are responsible for maintaining the confidentiality of your account and any passwords or other log-in details.

Events Outside Our Control

Lee Florist shall not be held responsible for any delay or failure in performance of our obligations under these terms arising from events beyond our reasonable control. Such events may include, but are not limited to, natural disasters, accidents, strikes, pandemics, acts of war or terrorism, delivery partner failures, or other unforeseen circumstances. In such cases, we will take reasonable steps to minimise any delay or inconvenience.

Intellectual Property

All content on our website, including text, images, product designs, and branding, is the property of Lee Florist or its licensors. You may not copy, reproduce, distribute, or use any content for commercial purposes without express written permission from Lee Florist.

Privacy and Data Protection

Your privacy is important to us. Personal data provided during the order process is handled in accordance with our Privacy Policy and applicable data protection legislation. We may use your information to process orders, improve our services, and, with your consent, send you marketing communications. Your information will never be sold to third parties.

Governing Law and Jurisdiction

These Terms & Conditions and any contract made for the supply of flower delivery services by Lee Florist are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If any provision of these Terms & Conditions is deemed to be unlawful, void or unenforceable, it shall be treated as severable and shall not affect the validity and enforceability of any remaining provisions.

Miscellaneous

Nothing in these Terms & Conditions shall affect your statutory rights as a consumer. We may assign or transfer our rights and obligations under these Terms & Conditions to another entity, provided your rights are not adversely affected.

These Terms & Conditions represent the entire agreement between you and Lee Florist relating to online flower delivery in Lee and surrounding areas, and supersede any prior understandings or agreements, whether oral or written.

Contact Information

If you have any questions regarding these Terms & Conditions, or if you require assistance with your order, please use the contact form on our website. Our team is dedicated to ensuring every order placed through Lee Florist for delivery across Lee and neighbouring areas meets your satisfaction.

Note to Customers in Lee and Surrounding Areas

These Terms & Conditions are effective for all customers ordering flower delivery in Lee and the surrounding regions. By proceeding with an order, you confirm your acceptance of these terms in full.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Lee, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Lee.

For assistance with orders, returns or account queries, please fill out the Contact Us form.